IT Service Engineer

з/п не указана

Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: 3–6 лет

Полная занятость, полный день

Position description – Purpose

The mission of IT Service Engineer is to proceed with delivery services to customer end users, playing responsible role in progressing IT service requests, reacting & resolving IT service incidents, completion within agreed SLA, as well as performing IT procedures. COS – Customer Oriented Service.

Position description – Accountabilities, Scope, and Responsibilities will include, but not limited to:

Monitor Request Management queues on ongoing routine basis & progress with assigned requests following internal procedure.

Monitor Incident Management Tool assignment groups on ongoing routine basis, react & resolve on assigned incidents following internal procedure.

Monitor IT functional mailbox & react on incoming messages according to internal instructions.

Proceed with incoming incidents & requests within agreed Time-To-React & Time-To-Resolve.

Be Experienced enough to communicate with end-users and answer IT questions, provide consulting & assisting.

Perform & execute IT procedures according to internal instructions & policies.

Keep SKMS (Service Knowledge Management System) up-2-date & optimized, including procedures, diagrams, guides, manuals, etc.

Special Challenges

Prioritize and plan assigned scope of work accordingly.

Team work as member of IT OSS Team.

Technical skills required

Maintain & repair any kind of HP corporate solutions including laptop/desktops, servers & storage, Backup libraries, Maintain & repair printers (HP, Kyocera, Develop, Xerox, Canon, etc.), VoIP, patching, cabling, Microsoft OS products, MS Office (Excel, Word), Visio, Access.

Language skills required

Russian - native

English - read-write-speak well

Key Competences required

Teamwork, Promptness, Ability for rapid and effective learning, Ability for sharing your knowledge, Self-managed, Initiative, Responsible, Accurate, Ethical, Analyses and solves problems, Good IT Technical knowledge

Вакансия опубликована 20 марта 2019 в Москве

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