Специалист службы технической поддержки
з/п не указана
Вакансия в архиве
Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию
Специалист службы поддержки
Position Title: IT Service Engineer
Position description – Purpose
The mission of IT Service Engineer is to proceed with delivery services to customer end users, playing responsible role in progressing IT service requests, reacting & resolving IT service incidents, completion within agreed SLA, as well as performing IT procedures. COS – Customer Oriented Service.
Position description – Accountabilities, Scope, and Responsibilities will include, but not limited to:
Monitor Request Management queues on ongoing routine basis & progress with assigned requests following internal procedure.
Monitor Incident Management Tool assignment groups on ongoing routine basis, react & resolve on assigned incidents following internal procedure.
Monitor IT functional mailbox & react on incoming messages according to internal instructions.
Proceed with incoming incidents & requests within agreed Time-To-React & Time-To-Resolve.
Be Experienced enough to communicate with end-users and answer IT questions, provide consulting & assisting.
Perform & execute IT procedures according to internal instructions & policies.
Keep SKMS (Service Knowledge Management System) up-2-date & optimized, including procedures, diagrams, guides, manuals, etc.
Prioritize and plan assigned scope of work accordingly.
Team work as member of IT OSS Team.
Technical skills required
Microsoft OS and office applications knowledge and troubleshooting skills.
Language skills required
English - read-write-speak well
Teamwork, Promptness, Ability for rapid and effective learning, Ability for sharing your knowledge, Self-managed, Initiative, Responsible, Accurate, Ethical, Analyses and solves problems, Good IT Technical knowledge
Работа вахтовым методом на Салымском месторождении